Unlocking Public Value: A New Model For Achieving High Performance In Public Service Organizations

Type

Book

Authors

Martin Cole

Greg Parston

ISBN 10

0471959456

ISBN 13

9780471959458

Tags

Education & Reference, Nonprofit Organizations & Charities, Government & Business, Business & Finance

Description

A new approach to understanding and improving performance and public valueThis book presents the Public Service Value Model-an innovative, rigorous approach to defining public outcomes and quantifying results-to help readers understand and improve public service delivery. Filled with in-depth insight and expert advice, this guide will arm public service managers-whether in government, nonprofit, or even for-profit organizations-with a practical framework that can be used to define outcomes and manage trade-offs in public service delivery.Martin Cole (Hartford, CT) is Group Chief Executive of Accenture's Government Operating Group. Greg Parston (London, UK) is Executive Director of the Accenture Institute for Public Service Value. - from Amzon

Number of Copies